Refund and exchange policy:
Items purchased out of stock 'as is' and are not ordered, custom made or altered, are applicable for a refund or exchange within a 7 day period. The item must be in the original condition and not worn and be approved by customer service before returning. A restocking fee of 5 percent applies to refunds and cancelled orders.
Restocking fees do not apply to items applicable for exchange.
The following items are not refundable or exchangeable; engagement rings, items made to order, engraved, sized, on sale, or altered.
The customer is responsible for shipping/insurance fees for items that fall into our exchange and refund policy. (see shipping terms)
For items applicable for a refund or exchange:
The customer must first contact us to get approval on the return and before shipping any item. If a package is sent without our authorization, it will be rejected and the shipper will send the item back.
To request your return contact email@example.com and provide proof or purchase and reason for the return. If your item falls into our refund or exchange policy we will provide you with an authorization number that needs to be outside your package when you ship to us.
Our policy lasts 7 days after you received your purchase. Refunds or exchanges are not accepted after the 7 day period.
Your item must be unused and in the same condition that you received it. It must be in the original packaging, with the barcode tag affixed to the item.
A restocking fee of 5 percent applies to all refunds and cancelled orders.
Refund payments, exchanges and store credits; After we inspect the item, we will notify you of the approval or rejection of the return.
If you are approved for a refund your credit will be applied to the original payment within five business days. If you are returning your item for a refund we will deduct 5 percent from the purchase price. (Shipping fees are not refundable).
If you are approved for an exchange you can either choose another item or we can offer you a store credit. Store credits are good for one year after the date it is issued.
Cancelations must be made within 24 hours of the sale, and a 5 percent cancelation fee will apply.
If for any reason your item is received damaged, contact us within 24 hours, with images of the damaged item for our review. We will determine whether the item should be replaced or repaired. Customer is responsible for shipping/insurance of the damaged item.
You will be responsible to ship and insure the item with a trackable shipping service. We do not guarantee we will receive your returned item.
Mail your product to: Catherine Angiel 43 Greenwich Ave New York, New York 10014. You will need to contact us at firstname.lastname@example.org for a return authorization number prior to shipping.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.